Adrian Cunanan, Shopify Virtual Assistant
Adrian Cunanan · E-commerce operations

Less time in the inbox. More control over your store.

I help Shopify teams manage orders, customer support, refunds, and dispute workflows—with practical systems that keep daily operations moving.

Book a 20-min discovery call Send Email

Need phone systems or CRM integration? Explore my separate Tech/VoIP profile.

Support built around your store’s priorities

For Shopify and dropshipping teams that need a clearer support queue, consistent refund handling, and organized dispute evidence.

Customer support

Your team replies late and customer complaints are increasing.

Dispute handling

Chargebacks or payment disputes are hurting cash flow.

Daily operations

You are the founder but still stuck in daily ticket and refund work.

A practical starting point

The sequence is agreed around your current priorities and access:

  • Review: Support inbox audit and priority ticket triage map.
  • Organize: Refund and escalation SOP cleanup.
  • Maintain: Chargeback evidence cadence and KPI report rhythm.
Discuss your priorities View Service Details

Services

Choose the support that matches your needs. Contact me to discuss your requirements and scope.

For New Stores

Order & Inbox Support

  • Daily Shopify order checks
  • Basic inbox and refund handling
  • Weekly performance summary
Discuss daily support
Process improvement

Disputes & Support Quality

  • Support workflow review and escalation mapping
  • Dispute and chargeback evidence handling
  • SOP updates and team QA checks
Discuss dispute support
For High Volume

Operations Coordination

  • Full operations ownership
  • Team management and KPI reporting
  • Retention and escalation strategy
Discuss operations

Daily Execution Stack

  • Shopify Admin: Orders, edits, refunds, and fulfillment coordination.
  • Disputes: Evidence submission and escalation handling.
  • Team Leadership: QA audits, standups, and KPI oversight.
  • Process Engineering: SOPs, macros, and workflow playbooks.
  • Coverage: Flexible 7-day schedule by agreement.

I Take Ownership of Daily Operations

I review how work moves through your store, identify bottlenecks, and help turn recurring issues into clear processes.

From support workflows to dispute handling and team calibration, I help founders run cleaner systems without adding chaos.

You focus on sales and growth. I keep your operations stable and scalable.

Shopify Expert Gorgias / Reamaze CheckoutChamp Disputifier (RDR/Ethoca) Team Onboarding

Core Competencies

Merchant Account Protection

Deploying RDR/Ethoca alerts and Shopify risk workflows to stop preventable losses.

CX Workflow Architecture

Building standardized support workflows so teams resolve tickets faster with less rework.

Retention and Subscriptions

Support flows and save-the-sale processes for CheckoutChamp and recurring customers.

Dispute Management

Evidence templates and escalation handling to improve chargeback outcomes.

Remote Team Leadership

Hiring support agents, running QA routines, and managing daily accountability.

Dropshipping Logistics

Supplier follow-ups, return flow handling, and stuck-transit case management.

Experience

VoIP & UCaaS

Technical Support Engineer

Mar 2026 - Present

BryteCall LLC

  • VoIP Operations: Support cloud PBX environments, call flows, user accounts, phone numbers, and voice applications for business clients.
  • Advanced Troubleshooting: Diagnose SIP, RTP, provisioning, call-quality, routing, voicemail, and device-registration issues.
  • Device Provisioning: Configure and support Yealink, Poly, Grandstream, Cisco, and other SIP endpoints across customer networks.
  • Carrier & Compliance: Coordinate number porting, carrier escalations, call-recording requirements, and A2P 10DLC registration.

E-commerce Turnaround Expert (Contract)

2025

Struggling Dropshipping Store Rescue

  • Crisis Response: Stabilized a high-risk store with severe backlog and chargeback pressure.
  • Rapid Recovery: Improved dispute-handling consistency through de-escalation workflows and organized evidence.
  • System Cleanup: Rebuilt CRM and ticket handling process for faster support turnaround.

Operations Setup Specialist (Contract)

2025

New E-commerce Brand Launch

  • Infrastructure Setup: Built CRM foundations and customer workflow templates.
  • Fraud Defense: Implemented RDR/Ethoca and risk controls for payment safety.
  • Process Creation: Produced practical SOPs and trackers for long-window returns and disputes.

Frequently Asked Questions

These are common questions from Shopify founders before we start.

Who do you work with?

I work with Shopify and dropshipping brands that need reliable operations support, better customer response flow, and stronger chargeback handling.

Do you work part-time or full-time?

Both. Most new clients start with part-time weekly support, then scale after we stabilize workflows.

How soon can we start?

We agree on a start date after reviewing scope, availability, and access requirements.

Can you handle disputes and support team quality?

Yes. I can manage evidence submission, audit support responses, and maintain standard SOP compliance.

What is the first step?

Book a free 20-minute operations audit call. I will review your current setup and recommend a practical starting plan.

Service Pages

Use these pages if you want to check specific support options before booking.

Shopify Virtual Assistant Philippines

Explore support scope and deliverables for Shopify operations.

Shopify Chargeback Support

Focused page for dispute handling, evidence workflow, and chargeback risk reduction.

Shopify VA for US Stores

US-focused service page for founders seeking delegated daily operations.

Shopify Customer Support Outsourcing

How to outsource inbox and escalation flow while keeping quality high.

Dropshipping Chargeback Prevention

Practical dispute and reason-code operations to protect cash flow.

Shopify Operations Manager Service

Operational ownership for founders who want stable execution systems.

VoIP Support Engineer for US Businesses

Remote VoIP support for SIP/RTP incidents and complex escalations.

SIP Troubleshooting Service

One-way audio, jitter, and dropped-call root-cause support.

RingCentral, 3CX, and Dialpad Support

Technical support for multi-platform business voice operations.

A2P 10DLC SMS Compliance Help

US SMS compliance and delivery stability support for business messaging.

A clear path from problem to next step

01 · Share the context

Tell me what needs attention

Describe the issue, the tools you use, and the outcome you want. Never send passwords or customer records through this website.

02 · Agree on the scope

Set priorities together

We review the requirements, access needs, deliverables, and timing before any work begins.

03 · Work with visibility

Get practical follow-through

Receive clear updates, documented changes, and a handover your team can use.

Let’s talk about your store

If your support queue is messy, your chargebacks are rising, or your operations feel unstable, send me a message and I will help you map a clean next step.

Book a Call Message on WhatsApp Send Direct Email

Direct email: adriancunananjune@gmail.com

Chat on WhatsApp