Recent Wins: Solved complex SIP/RTP routing errors | Ensured 100% A2P SMS compliance | Advanced custom device provisioning

B2B Tech Support & Escalations

VoIP Technical Support Engineer &
UCaaS Specialist

I help enterprise clients maintain seamless communication by configuring complex VoIP systems, troubleshooting SIP/RTP networks, and handling intricate Custom Device Configurations.

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VoIP Service Pricing

Simple pricing to start quickly. You can choose one-time troubleshooting or weekly technical coverage.

One-Time

SIP Incident Fix

$149 one-time

One focused issue review (call quality or routing)
Root-cause notes and practical next steps
Fast turnaround support window

Request Incident Help

Most Chosen

VoIP Stability Sprint

$349 per week

SIP/RTP troubleshooting and escalation handling
Provisioning and UCaaS operations support
Weekly issue summary and action priorities

Book Stability Sprint

Project-Based

A2P Compliance Setup

$249 one-time

A2P 10DLC registration review
Delivery-block troubleshooting support
Compliance-focused recommendations

Request Compliance Help

Common Ticket Resolutions

As a hands-on Technical Support Engineer, my primary focus is fixing real-time client issues. Here are the core technical tickets I resolve daily.

Call Quality Triage

Diagnosing one-way audio, jitter, latency, and dropped calls by analyzing SIP traces, RTP streams, and QoS network settings.

High-Level Skill

Custom Device Provisioning

Guiding B2B clients through complex manual, zero-touch, and custom SIP settings for hardphones (Yealink, Polycom, Cisco) and softphones (3CX, Zoiper).

SMS Compliance & Routing

Assisting enterprise accounts with TCR (The Campaign Registry) requirements to resolve A2P SMS carrier blocks.

My Daily Execution Stack

Network Diagnostics: Reading SIP traces, analyzing RTP streams, monitoring QoS, and fixing jitter/latency.
UCaaS Administration: Configuring IVR, Call Queues, and PBX architecture.
Device Provisioning: Complex manual & auto-provisioning for Yealink, Polycom, 3CX, & Zoiper.
Compliance: Handling TCR registrations and A2P 10DLC regulations.
B2B Escalations: Managing high-level carrier issues and ticket flow.

I Solve The Technical Problems.
You Scale The Business.

As a Technical Support Engineer, I don't just read off a script. I dive into the backend, read the network traces, and find the root cause of communication failures.

Whether it's deploying a new PBX setup for an enterprise client or untangling complex A2P SMS compliance blocks,

I handle the technical heavy lifting so your clients stay connected.

Expert Custom Provisioning RingCentral / Dialpad 3CX PBX System SIP/RTP Diagnostics Yealink / Polycom Configs

Systems & Architecture Stack

I don't just troubleshoot systems; I build the workflows, integrations, and SOPs that connect them together for seamless operations.

VoIP & Voice Ops

RingCentral, Dialpad, 3CX
CallHippo Implementation
PBX & IVR Architecture
SIP/RTP Trace Diagnostics

CRM & CX Workflows

Gorgias Setup
Reamaze Optimization
Workflow Documentation
SOPs & KB Drafting

Risk & Fraud Defense

Disputifier (Ethoca/RDR)
Shopify Risk Analysis
PCI Compliance
Chargeback Reversals

E-commerce Ops

Shopify Admin Ops
CheckoutChamp Flows
Seal Subscriptions
Team KPI Tracking

Experience

Current VoIP Role

Technical Support Engineer

Mar 2026 - Present

BryteCall LLC

Cloud PBX Administration: Support multi-tenant business voice environments, including users, numbers, call flows, ring groups, queues, voicemail, and voice applications.
SIP & RTP Troubleshooting: Investigate call routing, registration, one-way audio, call quality, NAT, firewall, and carrier-related issues using logs and packet-level evidence.
Endpoint Provisioning: Configure, provision, and troubleshoot Yealink, Poly, Grandstream, Cisco, and other SIP devices across varied customer networks.
Escalations & Compliance: Handle number porting, carrier coordination, call recording, SMS delivery, and A2P 10DLC registration requirements.

Previous Role